HRD Claimable

The Leading CRM Software in Malaysia for SMEs

Affordable, Customizable, and AI-Powered CRM Software built specifically for Malaysian Businesses. Say goodbye to Excel chaos.

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Trusted by 100+ Malaysian SMEs

Why TargetCRM?

Built to solve the specific challenges faced by Malaysian SMEs.

HRD Claimable

Minimise costs with 100% claimable training and implementation fees.

Customizable

Don't pay for what you don't use. Add modules as your business grows.

AI-Powered

Get smart insights on leads and automated follow-up suggestions.

Secure & Local

Data hosted securely with compliance to local PDPA regulations.

Officially Certified

Malaysia Digital (MD) Status & HRD Corp Certified

TargetCRM is recognized by MDEC as a Malaysia Digital (MD) Status company, a mark of world-class service and digital excellence.

We are also a fully certified HRD Corp Training Provider. This means eligible SMEs can claim 100% of training and implementation costs.

Furthermore, we are MOF Registered and an SME100 Award Winner, trusted by government bodies and the business community alike.

Malaysia Digital StatusHRD Corp Certified
MOF Registered
SME100 Awards

Everything You Need to Run Your Business

From the first hello to the final invoice, we have you covered.

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Lead Management

Consolidate leads from FB, WhatsApp, and Web.

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Sales Orders

Convert quotes to orders in a single click.

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Invoices & Billing

Auto-generate invoices and track payments.

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Contract Management

Track renewals and expire dates automatically.

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Task Management

Assign tasks to your team and track progress.

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API Integrations

Connect with AutoCount, SQL, and WhatsApp.

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Trusted by Malaysian Business Owners

Understand More About CRM Software

What Is CRM software?

Benefits of CRM software

Choosing the Right CRM

CRM Software FAQ

Common questions about choosing and implementing CRM software in Malaysia.

What is CRM software?
CRM software (Customer Relationship Management) is a system that helps businesses manage customer data, streamline sales processes, and improve profitability. It centralizes all interactions, from leads to post-sales support, in one platform.
What are the 4 types of CRM?
The four main types are: 1. Operational CRM (sales & service automation), 2. Analytical CRM (data insights), 3. Collaborative CRM (sharing operational data), and 4. Strategic CRM (customer-centric business culture).
What are the top 5 CRM systems?
Popular global systems include Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, and Oracle NetSuite. However, for Malaysian SMEs, local solutions like TargetCRM offer better localized support, HRD Corp claimability, and affordable pricing.
How to choose the Best crm software in Malaysia?
Look for a system that is: 1. Easy to use, 2. HRD Corp Claimable (for cost savings), 3. Offers local support, 4. Customizable to your business needs, and 5. Scalable as you grow.
Which software is used for CRM?
Businesses use various software depending on size. Small businesses might start with Excel, but growing companies switch to dedicated CRM platforms like TargetCRM for better data security, automation, and reporting.
Can I claim CRM training from HRD Corp?
Yes, if you choose a registered training provider. TargetCRM offers HRD Corp claimable implementation and training packages, significantly reducing the cost for eligible Malaysian SMEs.
Does the CRM integrate with WhatsApp?
Absolutely. In Malaysia, WhatsApp is crucial. Modern CRMs like TargetCRM offer direct integration to capture leads from WhatsApp, automate replies, and log chat history automatically.
Cloud CRM vs. On-Premise CRM: Which is better?
Cloud CRM is generally better for SMEs due to lower upfront costs, automatic updates, and remote access. On-premise solutions require expensive hardware and IT maintenance, usually reserved for large enterprises with strict data policies.

Ready to Grow Your Business?

Join hundreds of Malaysian SMEs who have transformed their operations with TargetCRM.

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