Turn One-Time Shoppers into Lifetime Fans
Don't just sell products; build relationships. Use data to personalize offers and bring customers back to your store.
In modern retail, the customer journey is no longer linear. A customer might discover you on Instagram, visit your showroom to try a product, and finally purchase it via your website weeks later. To them, it's one experience. To many businesses, these are three disconnected data points. This fragmentation makes it impossible to truly understand or serve your customers.
TargetCRM unifies your customer data into a single, 360-degree profile. Whether they buy offline or online, we track it all. This establishes a 'Single Source of Truth' that empowers your marketing. Instead of blasting generic discounts to everyone, you can send hyper-targeted offers—like a voucher for running socks to someone who just bought running shoes.
Our focus is on Retention Marketing. Customer Acquisition Costs (CAC) are rising; the real profit lies in getting existing customers to buy again. With automated tools for birthday rewards, inactivity reminders, and VIP tiering, we automate the process of turning casual shoppers into loyal brand advocates.
The Retail Retention Struggle
It's easy to get a first sale. It's hard to get the second, third, and tenth.
Data Silos
Online orders and POS data live in different systems.
Generic Marketing
Sending the same '20% Off' blast to everyone, annoying your VIPs.
Zero Follow-up
No system to reach out to customers who haven't visited in 6 months.
Omnichannel Customer View
Unified Profile
See purchase history from Shopee, Webstore, and Retail POS in one screen.
Automated Loyalty
Trigger birthday wishes and point expiry reminders automatically via WhatsApp.
RFM Segmentation
Identify your 'Recency, Frequency, Monetary' champions instantly.
Retail-Ready Features
Everything you need to run a modern, data-driven retail operation.
WhatsApp Broadcasting
Send image-rich promotions with high open rates (far better than email).
Voucher Management
Generate unique QR codes for tracking redemption ROI.
Feedback Loops
Auotmatically ask for a Google Review after a positive purchase experience.
Frequently Asked Questions
Get to Know Your Customers
Stop guessing what they want. Start using data to drive sales.